Begum Malali

Begum Malali, MS
Galloway, New Jersey| (609) 204-7162 | LinkedIn URL │ BegM1010@yahoo.com
Dynamic Specialist
▪ Individual & Group Engagement ▪ Safety Management ▪ Program & Project Management ▪ Team Development & Leadership
▪ Policy & Procedure Development ▪ Community Outreach & Networking ▪ Regulatory Compliance ▪ Performance Evaluations
▪ Account Planning/Customer Service ▪ Team Selling/Product Knowledge ▪ Lead Generation ▪ Platform Integration
PROFESSIONAL EXPERIENCE
Premier Staffing Source ( Contracted for State of Delaware DHSS PROMISE Program) , DE
Psychiatric Social Worker II ; 37.5 hours
● Interview patients, clients, family members and/or persons deemed necessary to obtain the most complete case history
to assure quality level of services
procedures
American Family Life Assurance Company, DE
District Sales Coordinator/ Benefits Specialist ; 40 hours
April 2018-Present
● Knowledge of Privacy and HIPPA rules that govern disclosures of confidential information and working knowledge of the
laws governing release of information pertaining to each business
● Overseeing a team of associates , reliable communication, and being an effective leader
● Communicate tactfully and effectively both orally and in writing to meet business objectives.
● Preparing reports in various formats and presenting data to various organizational levels
● Multi-task, prioritize and manage time effectively
● Work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work
● Communicate effectively and professionally with all types of people
● Identify customer concerns, perform task required to resolve issues accurately and timely and to follow up as necessary
to ensure complete resolution
● Finished #39 out of 359 in 2019 as a Districts Manager
● Increased District sales by 184% from previous year
● Claimed Rookie District of the month in 2018
● Won within the Northeast Market sales Dash for Cash bonus Award in Q4 of 2018
CFH Health Systems, Camden, NJ Nov 2017 – March 2018
● Refer to appropriate units for effective service delivery
● Oversee the operation of a psychiatric social work unit
● Provide technical guidance to professional and paraprofessional staff in psychiatric settings, and monitor subordinates
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● Provide consultation to providers to encourage them to intervene in crisis situations or directly handle explosive situations.
● Assist in analysis of operations, making recommendations with a view to improving division/department policy and
● Participate in interdisciplinary team conferences to formulate or evaluate a treatment plans; and complete annual assessments
● Prepare narrative statistical and court reports, if necessary. May prepare application forms for benefits or services
● Provide consultative services to state and private agencies and may participate in community projects
● Use of policies and procedures associated with operational activities that affect the patient flow, patient care and revenue
May 2020- Oct 2021
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process(Was chosen from upper management to become a SuperUser in new EMR platform to train other staff)
BEGUM MALALI
Page Two of Two
BCS Specialist ; 40 hours
● Served in a multifaceted counseling and therapeutic role revolving around behavioral modification
● Facilitated and prepared individual and group therapy sessions, identified crisis situations and evaluated risk
● Provided intervention, and treatment plan development
● Designated as Lead Staff in recognition of exceptional leadership capabilities by higher management
● Conceptualized and initiated progressive, therapeutic measures to allow for substantial reduction in the use of restraints
as an intervention tool
● Fostered and cultivated open and collaborative lines of communication
● Provided oversight, and supportive efforts on deficiencies and other actionable information
● Knowledgeable of Crisis Prevention Intervention techniques
ROBIN’S NEST, Mullica Hill, NJ & Washington Township April 2013 –April 2016
Residential Treatment Program Director; 40 hours
● Initially hired to support the development of a new female group home in Gloucester County
● Tasked to steer the planning and development of an additional female group home from start up.
● Managed full life cycle recruitment, personnel training, policy and procedure development, and budget administration;
focused efforts on sourcing high-caliber counselors and therapists and controlling costs without sacrificing therapeutic
quality.
● Forged collaborative relationships with local fire and police to ensure emergency response protocols were in place.
● Planned, launched, and hosted the organization’s first ever open house.
● Recognized for company and program’s Professional Development Award for team cohesion and leadership .
● Successfully completed the organization's first certified training in Crisis Prevention Intervention (CPI); drastically
reducing the risk of potential liability, improving staff retention, and creating an overall safer community.
EDUCATION & CREDENTIALS
Master of Science in Counseling Studies, Capella University
Bachelor of Science in Psychology, Wilmington University
Professional Development:
University Athlete Women’s Soccer 4 years
CPR Certified
National Association of Pharmaceutical Sales Certified: Certification Number 663352020
Life and Health Licensed
Hall of Fame Inductee